Processes & Policies

To best serve our large list of current clients, we are not currently accepting new bookings, except through our small professional referral network.

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A woman with purple hair standing between two dogs in a backyard, one large white poodle and a smaller brown dog, engaging in training or play during sunset.

Getting Started

  1. Submit a Contact Form

    Provide a little info about your pet and what you'd like help with.

  2. Join the New Client Waitlist

    After your form is reviewed, you'll be added to the waitlist. When it's your turn, you'll receive an email with the next steps.

  3. Complete the Behavior History Form

    You'll receive a detailed form so Chirrups & Chatter can learn more about your pet, household, and concerns before we meet.

  4. Schedule a Brief Phone Call

    After reviewing your History Form, you’ll receive an email with a link to schedule a 10-minute call. We'll clarify any questions, discuss veterinary care if needed, and schedule your consultation.

  5. Complete Your Initial Consultation

    We’ll take a comprehensive look at your pet's behavior, health, environment, and your goals, then create an individualized plan.

  6. Choose Your Continued Support Package

    After your consult, we'll discuss the support package that best fits your pet's needs and your goals.

Books Are Currently Closed

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Click to Join The Waitlist!

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Books Are Currently Closed · Click to Join The Waitlist! ·

What Happens During a Consultation

  • Review

    Review questionnaires and detailed discussion of your concerns

  • Assess

    Assessment of your pet’s environment and behavior

  • Create a Plan

    Development of a customized behavior and environmental modification plan

  • Follow Up

    You will receive the plan in writing via email within 3 business days

Keys to Achieving Results

  • Changing behavior requires time, patience, and persistence.

  • You and other household members will receive action steps (“homework”) and environmental modifications.

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Virtual Training

A person working at a computer with a black cat lying on the keyboard, looking at the camera.

We offer virtual sessions, which may be preferable for clients for a variety of reasons.

Benefits of Virtual Sessions:

  • Ability to observe pet’s everyday behavior

  • Touring your home virtually for environmental recommendations

  • Coaching you through training sessions

  • Discussing and providing recommendations for behavioral concerns

Contact Us

Consultation Pricing and Packages

All packages come with 7 weeks of email support to help you implement the plan and stay on track.

View Pricing & Packages

Our Policies

Please review our booking, cancellation, and package policies before scheduling services.

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    • You must notify us of a cancellation at least 24 hours prior to your appointment time and date to avoid any fees.

    • Cancellations made with less than 24 hours’ notice and no-shows will result in a charge for the full session amount.

    • There are no exceptions to this policy.

    • Packages expire 12 months from the date of purchase, unless otherwise specified.

    • Packages are non-refundable after 6 months from the date of purchase.

    • Any unused sessions must be scheduled within the expiration period; expired sessions cannot be refunded or transferred.

    • Packages are intended for one animal per household.

    • Multiple animals with separate behavioral concerns require separate packages

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